Privacy Policy

Information we collect

• Account and contact details: your name, email, phone number, brokerage and billing or property addresses when you create an account or place an order.
• Order details: the properties, services, dates and notes on your orders, and the photos, videos and other media we deliver.
• Payment information: handled by our payment processor. We do not store full card numbers.
• Realtor profile details: the name, headshot, brokerage and contact links you add to your realtor link page.
• Connected social accounts: if you connect Facebook or Instagram in My Account → Social, we receive from Meta the name and ID of the Facebook Pages you choose, the ID and username of the linked Instagram professional account, your Facebook user ID, and access tokens that let us publish on your behalf. We never see or store your social media passwords.
• Usage information: standard server logs, cookies needed to keep you logged in and run the shopping cart, and basic analytics.

How we use it

• To provide, schedule, deliver and bill for the services you order.
• To publish the posts you or our team schedule to the social accounts you connected, at the times shown on your content calendar, and to show you their status and links.
• To post your listing on Reflecting Walls’ own Facebook and Instagram pages when you buy that add-on.
• To draft captions for your posts, which may involve sending the property address and listing details (never your tokens or passwords) to an AI writing service.
• To communicate with you about orders, your account and our services, and to keep our site secure.

We use information from Meta only to publish and manage the posts you ask for. We do not sell it, use it for advertising, or share it with data brokers.

Who we share it with

We share information only with the service providers that help us run Reflecting Walls, and only as needed: Meta (to publish to Facebook and Instagram), Vimeo and Dropbox (to host and deliver media), our payment processor, our web host, email providers and AI writing services. We may also disclose information if required by law or to protect our rights.

How long we keep it

We keep account and order records for as long as your account is open and as required for tax and accounting. Social access tokens are kept only while the account is connected and are deleted when you disconnect it. Publishing logs are deleted after one year.

Security

Social access tokens are encrypted in our database, and access to our systems is limited to staff who need it. No method of storage or transmission is 100% secure, but we work to protect your information.

Your choices

• Disconnect Facebook or Instagram at any time in My Account → Social, or remove Reflecting Walls in Facebook under Settings → Business Integrations.
• Update your account details in My Account.
• Ask us to access, correct or delete your information by emailing info@reflectingwalls.com. See our Data Deletion Instructions.

Children

Our services are for real estate professionals and property owners and are not directed to children under 13.

Changes

We may update this policy. The date at the top shows the latest version.

Contact

Reflecting Walls Real Estate Photography, Surprise, Arizona 85387. Email info@reflectingwalls.com.